British bank fined due to computer error – Prensa Latina
The error occurred in 2018 and affected several customers, according to the official statement.
The error, in that case, was widespread and serious, and it had a real impact on the daily lives of a significant portion of TSB customers.
The head of the Financial Conduct Authority (FCA), Mark Steward, gave details in his statement.
TSB updated its IT systems in April 2018 and moved its customer data to a new platform, which recorded technical failures and disrupted in-branch, telephone, and online services.
Because of these, many customers were unable to access their banking services.
All of the bank’s branches and a significant number of its 5.2 million customers were affected, some for months.
It was not until December 2018 that the bank returned to normal operations. jg/abo/ro/rfc
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