Emerging Technologies that Every Public Sector Leader Must Know – CIOReview
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Government agencies will want to pay attention to these trends to stay competitive, retain employees, and increase accessibility.
FREMONT, CA: The pandemic continues rapidly and will persist for some time. The digital transformation experienced over the past two years must continue to deliver for enterprises with more constrained budgets and resources.
What, then, may people anticipate in the near future? The following are some top tech trends for government organizations that will continue to expand into 2022 and beyond:
Cloud computing is a crucial enabler: The rate of government cloud migration is accelerating. Recent research conducted by the Center for Digital Government (CDG) demonstrates the transformation, as U.S. government leaders report making substantial progress in migrating citizen-facing and collaborative apps to the cloud. The study results also indicate that government organizations now view disaster recovery and support for future technologies as essential cloud characteristics. The government will likely look to cloud platforms in 2022 as a crucial fundamental part of IT modernization programs that can cut costs while facilitating the efficient delivery of citizen services.
The future of employment will be hybridized: During Covid-19, the transition of government agencies from on-site to remote work was remarkable. One survey found that nearly 60% of government employees teleworked daily during the pandemic, compared to only 3 percent previously. However, as the pandemic enters its next phase, organizations are searching for individuals to return to the office while providing remote employment. This has helped recruit and keep employees in a world where many reevaluate their options. Government agencies must exert significant effort to implement the necessary technologies, regulations, and procedures to make this a reality. Governments should continue to create hybrid work environments that offer enhanced and flexible employee experiences to serve their constituents better.
Operations place a high premium on automation: Research indicates that since the pandemic, 82 percent of citizens anticipate self-service via seamless digital channels. This automated service delivery must be accompanied by process and workflow enhancements that enable a smaller workforce to manage higher workloads. More public sector organizations will likely choose no-code and low-code platforms to rapidly develop and deploy process automation and dynamic case management apps in the coming year. This enables agencies to focus on business objectives and accelerates the creation of simpler apps.
Accessibility is the guiding principle for the citizen experience: During the pandemic, there was, without question, a rapid switch to digital services. This has revealed an obvious need to improve the accessibility of the offered digital services and payment mechanisms. Despite legislative and policy efforts, many government agencies still lack accessibility. A new analysis reveals that thirty percent of the most popular federal websites in the United States failed an automated accessibility test. In addition, 48 percent failed the same test when three of their most popular pages were included on at least one page. As more services become digital, accessibility should move to the forefront of design with inclusive and efficient solutions for citizens.
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