Convenience stores to invest in self-checkout technologies and fresh offerings – PetrolPlaza.com
A new study has revealed that retailers will focus on these aspects as well as reallocating store space and embracing flexible checkouts to stay relevant.
A new study has shown a tendency from convenience retailers to offer self-checkout options for customers as well as a larger assortment of food and essentials through convenient delivery and pick-up options. A new survey conducted by Incisiv, an industry insights firm, and Toshiba Global Commerce Solutions has delved into what brands are willing to do to stay relevant in the market.
Titled “State of the Industry: The Future of Convenience Stores”, the new research focuses on the strategies adopted by the convenience industry. These include reallocating store space, ramping up fresh offerings, embracing flexible, speedy checkout, and further investing in their advantage – catering to their local communities.
“There is a significant opportunity for the convenience industry to prioritise unified commerce to gain market share against other segments. While grocery and delivery trends continue to encroach on ‘convenience’ trends unifying in-store, online and delivery, convenience retailers see the need to innovate rapidly to compete and succeed in a competitive market to win consumers,” said Fredrik Carlegren, VP Marketing & Communications at Toshiba Global Commerce Solutions.
But the speed of change remains a problem for most chains, with 74% of respondents dissatisfied with their ability to experiment quickly. In addition, convenience has lagged compared to other segments technologically as it has not moved as fast toward unifying experiences across digital and in-store channels. The data shows that this will need to be prioritised to compete for shopper’s wallet share.
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