Technology and Legal Administrative Services: The Traditional Model is Gone

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COMMENTARY
With hybrid work models here to stay, traditional administrative workflows have changed. Firms need to adopt technology to change with them.
November 09, 2022 at 10:00 AM
6 minute read
Automation
Hybrid operations might be here to stay—but they are also continuously evolving. While the majority (86%) of attorneys want to continue remote work arrangements, firms that try to mandate specific days for their RTO only achieve a 49% compliance rate. Cushman & Wakefield reports that 75% of firms will be trying some form of hoteling, but law firms are challenged to then drive the collaboration and networking that makes in-office work meaningful. All of this plays out in the hottest lateral market on record, where some firms are experiencing up to a 25% attrition rate.
The other significant change that is impacting operations as a result of the pandemic is attorney technology adoption. Faced with no alternatives, lawyers learned they required technology to make remote work a reality. In fact, upskilling technology is a welcome tradeoff for continuing to work from home. This is one of the reasons why technology adoption in law firms is the #2 increase in overhead expenses last year (behind only recruitment expenses)—a statistic that has maintained course throughout 2022—and why Gartner predicts legal tech spend will triple by 2025.
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